Terms and Conditions

1. Lonsa and these Terms

Lonsa is provided by Lonsa, a Dutch sole proprietorship registered at Kromme Englaan 28, 1404 BX Bussum, Nederland, Dutch Chamber of Commerce number 42136043, VAT identification number NL005523614B47. Telephone: +31 6 15 29 67 86. Service questions: hello@lonsa.nl.

In these Terms, ‘Provider’ means Lonsa and ‘Customer’ means the professional account holder.

The Dutch version is binding. This English version is a convenience translation only.

2. Professional users

Lonsa is only for professional use by barbershops, hair salons, and nail studios in the Netherlands. A user must be at least 18 and authorized to represent the professional Customer. Lonsa does not verify a Chamber of Commerce number during signup.

Creating an account accepts these Terms and the Data Processing Agreement and acknowledges the Privacy Notice.

3. Service and Customer responsibilities

Lonsa provides service configuration, schedules, availability, appointments, guided WhatsApp booking, WhatsApp Business, and optional Google Calendar synchronization. Lonsa’s PostgreSQL booking is authoritative. A five-minute hold is not a booking; confirmation performs fresh provider and database checks.

The Customer is responsible for accurate configuration, lawful customer communication, provider authorization, and protecting credentials. No service level or uninterrupted availability is guaranteed.

Support is provided through hello@lonsa.nl on a reasonable-efforts basis without a guaranteed SLA.

• Do not bypass security, tenant isolation, limits, or provider requirements.
• Do not use Lonsa unlawfully, deceptively, or harmfully.
• Do not enter medical, health, biometric, or other special-category data.

4. Free use and future paid plans

Free use has no fixed expiry, requires no payment details, creates no automatic charge, and does not automatically become paid. Lonsa will give at least 30 days’ notice before introducing mandatory payment or ending the free offer without cause. A paid plan requires fresh affirmative acceptance.

5. Data, suspension, and termination

The Customer retains rights in Customer data; Lonsa retains rights in its software and documentation. The Privacy Notice and DPA govern processing roles.

The owner may request deletion in Account settings. Access is blocked immediately, deletion can be cancelled for seven days, and erasure then follows the Privacy Notice. Lonsa may suspend immediately for serious abuse, security risk, unlawful messaging, legal obligation, or provider requirements.

6. Liability

To the maximum extent permitted by law, the Provider excludes all liability for damages arising from or related to the Service. If liability cannot legally be excluded, the Provider's aggregate liability shall not exceed €100 per Customer in any rolling 12-month period.

In no event shall the Provider be liable for indirect or consequential loss, loss of profit, revenue, business, data, or opportunity. Nothing in these Terms excludes liability to the extent such liability cannot legally be excluded.

7. Changes, law, and disputes

Material adverse changes will be notified in advance and require fresh acceptance where necessary. Dutch law applies. The parties first attempt good-faith resolution. To the extent legally permitted, the District Court of Midden-Nederland has jurisdiction, subject to mandatory jurisdiction rules.